Customer Onboarding Manager (SaaS)

Location: Hybrid in Plano, Texas, United States, with office attendance required on Monday, Tuesday, and Thursday.

Salary: $88,000–$110,000 CAD annually, plus a target bonus of 10%; expected total compensation is $96,800–$121,000 CAD annually.

Company

hirify.global is an AI-powered SaaS platform that automates finance operations, including accounts payable, global payouts, procurement, expenses, supplier management, tax compliance, and treasury.

What you will do

• Lead customer implementations of hirify.global’s cloud-based accounts payable automation solution.
• Guide customers through technical integrations and provide hands-on problem-solving support.
• Manage project timelines, tasks, and development efforts to keep implementations on track.
• Act as a trusted advisor throughout the onboarding journey and support customer adoption.
• Document implementation lessons and contribute to the internal knowledge base.
• Partner with Product, Sales, and Customer Success to share customer insights and support revenue goals.

Requirements

• 4+ years of experience in implementation, project management, consulting, onboarding, or customer success for SaaS applications.
• Strong project management and time management skills.
• Excellent verbal and written communication skills.
• Ability to adapt quickly in a fast-paced professional environment.
• Customer-focused approach with proactive solution identification.
• Ability to work from the Plano office on Monday, Tuesday, and Thursday as part of the hybrid model.

Nice to have

• Bachelor’s degree in a relevant field.
• Experience with ERP or accounting applications such as NetSuite, QuickBooks, or Intacct.
• Knowledge of accounts payable, procurement, or financial services solutions.
• Ability to read and debug web applications, including HTML, CSS, JavaScript, and API calls.
• Startup experience and professional use of AI tools to automate workflows.

Culture & Benefits

• Collaborative, inclusive workplace with employee resource groups and company-wide social events.
• Competitive salary, stock options, and a 10% target bonus.
• Matching 401(k), extended benefits, life insurance, AD&D, LTD, and an Employee Assistance Program.
• Maternity, paternity, fertility treatment benefits, and 15 days of PTO.
• Subsidized lunches on office days, office refreshments, and phone/internet allowance.
• Career coaching and opportunities to make an impact in a global finance automation company.