Service & Spare Parts Coordination Specialist with French

Location: Warsaw, Poland; hybrid work with two days at the office per week.

Company

Global imaging systems and IT solutions provider serving the printing, healthcare, and industrial sectors through international operations.

What you will do

• Receive, record, process, and follow up on customer orders and service requests.
• Manage enquiries about product availability, deliveries, forecasts, invoicing, and returns.
• Coordinate supply issues, urgent transport requests, and customer updates.
• Plan field service engineer dispatches for equipment installation and repairs.
• Collaborate with service, sales, logistics, finance, local and country ESSC teams, headquarters, customers, and third-party vendors.

Requirements

• Fluent French and good command of English.
• Experience in customer operations, customer service, order management, or a similar role is advantageous.
• Strong communication, collaboration, follow-up, and tracking skills.
• Detail-oriented approach with an interest in numbers and data analysis.
• Comfortable using Microsoft Excel in a dynamic business environment.
• Adaptability and ability to work effectively in an international team.

Nice to have

• Knowledge of SAP.

Culture & Benefits

• Hybrid work model with two office days per week.
• Permanent employment agreement after the trial period.
• Private medical care, optional sport card and additional insurance.
• Holiday allowance, birthday day off, and referral bonus.
• Career development opportunities, supportive management, and a collaborative international environment.
• Thirty-minute break included in working hours and no dress code.