Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Building trusted technical relationships with strategic enterprise customers and optimizing their hirify.global network security environments with an accent on proactive guidance, advanced troubleshooting, and customer experience. Focus on reproducing customer environments, resolving complex incidents, and improving the reliability and return on investment of mission-critical security systems.

Location: Office-based in Moorgate, London four days a week.

Company

hirify.global provides network security solutions for enterprise customers.

What you will do

• Act as the primary technical advisor and trusted partner for strategic enterprise customers.
• Analyze customer business and technical needs and provide tailored guidance, support, and best-practice recommendations.
• Perform advanced troubleshooting across hirify.global products and reproduce customer environments using laboratory equipment.
• Own customer incidents, coordinate timely resolutions, and manage communications through case closure.
• Participate in customer calls and face-to-face meetings and produce service performance reports.
• Report software and hardware issues to R&D and ensure follow-up.

Requirements

• At least six years of experience in technical support or post-sales roles.
• Strong understanding of data networking protocols, including TCP/IP, routing, and switching.
• Hands-on experience with security technologies such as firewalls, IDS/IPS, DDoS protection, VPN, and web application firewalls.
• Experience managing technical support customers in telecommunications or large enterprise environments.
• Strong troubleshooting, problem-solving, interpersonal, and communication skills.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.

Nice to have

• Previous experience with hirify.global products.
• hirify.global FCP, FCSS, or FCX certification, or a similar certification.

Culture & Benefits

• Work with cutting-edge network security products.
• Collaborate directly with strategic enterprise customers.
• Combine face-to-face customer engagement with remote customer management.
• Work from the Moorgate, London office four days per week.