Motor Claims Fraud Handler

TL;DR

Motor Claims Fraud Handler (Motor Insurance): Investigating and managing portfolios of suspected motor insurance fraud claims from initial referral through final resolution with an accent on claims assessment, intelligence analysis, and counter-fraud strategy. Focus on identifying claims leakage, directing external investigations, negotiating appropriate outcomes, and improving fraud-handling processes while maintaining regulatory compliance.

Location: Liverpool, UK with hybrid working. Working hours are Monday to Friday, 9:00–17:30, 37.5 hours per week. Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.

Salary: £26,350–£34,800 per year, plus up to £2,000 annual performance-related bonus once established in the role.

Company

hirify.global is a UK insurance group with over 40 years of specialist insurance experience, more than 1,700 employees, and £750 million in insurance policies written in 2024.

What you will do

• Manage investigations and a portfolio of suspected fraud claims from referral through final outcome.
• Assess claims, intelligence, and referrals to determine appropriate investigation strategies and actions.
• Work with investigative service providers, giving clear instructions and evaluating their findings.
• Maintain accurate reserves, communications, service levels, claims procedures, and case documentation.
• Minimise claims leakage and maximise savings or repudiations while following counter-fraud strategies.
• Support continuous improvement by identifying process improvements and quality referral initiatives.

Requirements

• Good understanding of claims handling, including indemnity, liability, credit hire, property damage, first-party, and bodily injury claims.
• Technically sound judgement, effective portfolio management, and strong file discipline.
• Excellent organisation and ability to work independently with minimal support.
• Strong negotiation and customer service skills.
• Understanding of intelligence and investigative tools used to validate claims.
• At least one year remaining on a Graduate or Post-Study Work visa in the UK; visa sponsorship is unavailable.

Culture & Benefits

• Hybrid working options designed to support work-life balance and individual needs.
• Up to 35 days of holiday, including bank holidays, with additional buy and sell options.
• 24/7 mental health support and free counselling.
• Career fairs, leadership programmes, and ongoing learning opportunities.
• Flexible benefits, early salary access, recognition awards, and social events.
• Inclusive workplace support, including reasonable adjustments and accessibility initiatives.

Hiring process

• Successful applicants undergo employment checks before starting, including a standard criminal record check and an insolvency register check.
• Adjustments can be requested during the recruitment process or employment.