Claims Development Manager (Life Insurance)

TL;DR

Claims Development Manager (Life Insurance): Developing and modernising claims philosophy and digital journeys for Life, Critical Illness and Income Protection products with an accent on fair customer outcomes, decision-support tools and operational scalability. Focus on codifying technical claims expertise into rules engines, introducing responsible AI tools, and balancing customer needs, reinsurance requirements, regulation and risk.

Location: Hybrid role based in Edinburgh, Dundee, Leeds or Bristol, with at least two days per week or 40% of working time in an office.

Salary: £67,023–£81,917 per year, plus benefits.

Company

hirify.global is a major UK financial services organisation investing in technology and customer-focused transformation.

What you will do

• Develop, maintain and improve claims philosophy for Life, Critical Illness and Income Protection products.
• Apply expert claims assessment knowledge to deliver fair, consistent and customer-focused outcomes.
• Design and improve digital claims journeys while balancing customer, operational and risk requirements.
• Codify claims philosophy into decision tree-based rules engines and other digital decision-support tools.
• Collaborate with claims operations, product, risk, compliance, technology and data teams, as well as reinsurance partners.
• Support responsible AI adoption, process simplification, training, guidance and quality frameworks.

Requirements

• At least five years of experience assessing Life, Critical Illness and Income Protection claims.
• Experience developing or contributing to claims philosophy documentation.
• Strong technical knowledge of protection products, claims definitions, evidence requirements and decision-making.
• Ability to balance customer outcomes, reinsurance requirements, regulatory expectations, risk and commercial considerations.
• Strong communication and collaboration skills across technical, operational, product, technology, risk and compliance teams.
• Good data analysis skills, with curiosity and willingness to learn digital tools.

Nice to have

• Experience supporting claims digitisation or implementing decision-support tools.
• Experience using emerging AI tools in claims or insurance processes.

Culture & Benefits

• Hybrid working with workplace adjustments available for colleagues with disabilities.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle discounts.
• 30 days of annual leave plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.
• Training provided on digital tools, rules engines and decision-support capabilities.