WFM Product Manager (Verint)

Location: Brighton, United Kingdom; remote work is supported.

Company

hirify.global is a global IT services and consulting company supporting digital transformation and technology delivery for enterprises and startups across more than 25 countries.

What you will do

• Support the Workforce Management product roadmap and prioritize the product backlog.
• Gather business requirements and translate them into user stories and product features.
• Support Agile ceremonies, user acceptance testing, releases, upgrades, and platform enhancements.
• Analyze forecasting, scheduling, staffing, and intraday management processes to improve operational efficiency.
• Monitor product KPIs and customer feedback, recommend enhancements, and troubleshoot issues with vendors and internal teams.
• Create process documentation, training materials, and launch communications while identifying automation opportunities.

Requirements

• 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.
• Exposure to Verint Workforce Management or another workforce optimization platform.
• Knowledge of forecasting, scheduling, capacity planning, or intraday management.
• Experience with contact center operations, Agile methodologies, user stories, backlog refinement, and sprint planning.
• Experience gathering requirements and collaborating with cross-functional stakeholders.
• Proficiency with Microsoft Excel and PowerPoint; familiarity with Jira, Azure DevOps, or similar tools.

Nice to have

• Knowledge of NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms.
• Familiarity with Power BI, Tableau, or SQL.

Culture & Benefits

• Remote work flexibility within a global, multicultural environment.
• Health insurance, language courses, and a relocation program.
• Professional development through certifications, mentorship, talent investment, and internal mobility programs.
• Opportunities to work on projects for global clients and contribute to social sustainability initiatives.
• Regular team-building events and an inclusive workplace focused on open communication.