Product Operations Manager II

Location: Anchorage, Alaska, United States; remote eligible with restrictions

Company

hirify.global provides critical telecommunications services to Alaskans through broadband, wireless, and business data and voice products.

What you will do

• Manage operational aspects of assigned product lines and improve customer experience and operational efficiency.
• Analyze user data, product usage metrics, service performance, and customer feedback to identify trends and optimization opportunities.
• Develop and monitor KPIs, present data-driven recommendations, and influence cross-functional product decisions.
• Plan and execute product end-of-life activities, including end-of-sale, end-of-production, and end-of-support dates.
• Align product management, technology partners, sales, marketing, customer experience, and customer service on EOL plans.
• Create customer and internal communication strategies and toolkit materials for product transitions.

Requirements

• High school diploma or equivalent and a bachelor’s degree in business, accounting, industrial management, engineering, or a related field.
• At least three years of relevant experience in product management, product development, technology sales or marketing, IT operations, software development, engineering, financial analysis, or data analytics.
• At least one year of product management and/or product development experience.
• Strong knowledge of data analysis tools, product and market analysis, software development processes, and product management tools.
• Working knowledge of Agile, Scrum, and Waterfall methodologies, as well as relevant technical, financial, marketing, regulatory, and security considerations.
• Ability to work in the United States location arrangement, including compliance with remote work policies for virtual workers.

Nice to have

• Telecommunications experience.
• Pragmatic Marketing, The 280 Group, or other relevant industry certifications.

Culture & Benefits

• Work is primarily sedentary and involves daily computer usage in a standard office or home-office setting.
• Ability to work assigned shifts and occasional additional hours on weekends, holidays, or outside normal business hours.
• Occasional travel between retail stores, offices, worksites, or other locations may require reliable transportation.
• 24/7 critical-service operations may require emergency after-hours contact.
• Collaborative workplace focused on customer service, accountability, inclusion, and community connection.