Technical Account Manager (AI/Manufacturing)

Location: EMEA remote, with the possibility to work from the Munich or Budapest offices; estimated travel of 20%.

Company

hirify.global develops AI-native no-code software that helps manufacturing organizations digitize operations and improve performance on the factory floor.

What you will do

• Develop and execute technical success plans with customers and account teams.
• Advise customers on hirify.global platform architecture, integrations, advanced use cases, scalable solutions, and technical governance.
• Lead technical discussions, workshops, training sessions, and platform deep-dives for audiences ranging from app builders to IT and Operations leaders.
• Guide complex implementations, integrations, adoption, and technical optimization.
• Collaborate with Account Executives, Customer Success Managers, Product, Engineering, and Sales Engineering on customer requirements, expansion, renewals, and technical value demonstrations.
• Create technical content and enablement materials, participate in advisory boards and user groups, and represent hirify.global at industry events and conferences.

Requirements

• 5–7 years of experience in technical customer-facing roles, such as Solutions Engineering or Technical Consulting.
• 3+ years of hirify.global delivery experience at the L4 SOLV level.
• Strong understanding of manufacturing operations, Industry 4.0, or industrial software.
• Experience with APIs, system integrations, and database concepts.
• Deep knowledge of digital transformation initiatives in industrial settings.
• Understanding of manufacturing processes and operational challenges.
• Experience with manufacturing execution systems (MES) and similar platforms.
• Excellent written and verbal communication, presentation, and workshop facilitation skills.
• Ability to translate complex technical concepts for diverse audiences and collaborate across teams; ability to travel, estimated at 20%.

Nice to have

• Familiarity with no-code or low-code platforms.

Culture & Benefits

• Work with direct customer impact on factory-floor performance, cycle times, scrap rates, and quality data.
• Gain exposure to manufacturing across pharma, aerospace, medical devices, and industrial equipment.
• Operate in small teams with direct customer relationships and significant ownership.
• Collaborate with engineers, operators, and customer-facing specialists in a delivery-focused environment.