Senior Technical Account Manager (AI/SaaS)

Location: Hybrid role based in Dallas, Texas or Denver, Colorado, United States

Company

hirify.global provides an AI-powered commercial strategy platform for the hospitality industry, transforming hotel data into real-time revenue intelligence.

What you will do

• Own the technical relationship for a portfolio of complex, high-value hospitality accounts.
• Partner with Account Executives on account strategy, retention, expansion, renewals, QBRs, and executive customer engagements.
• Identify adoption gaps, technical risks, expansion opportunities, churn signals, and measurable ROI opportunities.
• Advise customers on hirify.global products, integrations, data structures, APIs, AI capabilities, and hospitality technology workflows.
• Build adoption plans, lead technical value reviews and best-practice sessions, and drive use of Ernest/Revenue Agent and other AI capabilities.
• Coordinate complex technical engagements across Commercial, Customer Care, Engineering, Product, and customer stakeholders.

Requirements

• 6+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, SaaS, or a similar customer-facing technical role.
• Strong understanding of SaaS products, integrations, APIs, data flows, and technical troubleshooting.
• Experience managing complex customer portfolios and partnering with Account Executives on retention and growth.
• Strong commercial awareness, analytical ability, data literacy, and communication and presentation skills for senior stakeholders.
• Daily use of AI tools such as Claude, Gemini, and AI-powered products, with the ability to validate AI-generated insights.
• Comfort with Salesforce, Gainsight, Jira, BI tools, and related platforms.

Nice to have

• Experience in hospitality technology, revenue management, hotel systems, or a comparable domain.
• SQL and API knowledge.

Culture & Benefits

• Collaborative, customer-centric environment with a global Revenue team across 24 countries.
• Flexible time off and support for work-life balance.
• 401(k) matching of up to 4% and health, dental, vision, and HSA benefits.
• Company-paid short-term disability and $50,000 life insurance.
• Paid parental leave, a new-parent bonus, and a flexible return-to-work plan.
• Employee Assistance Program, subsidized ClassPass membership, and referral bonuses.