Strategic Customer Success Manager

TL;DR

Strategic Customer Success Manager (Restaurant Partnerships): Managing and growing a portfolio of SMB restaurant partnerships on the hirify.global platform with an accent on merchant growth, profitability, retention, and operational strategy. Focus on designing account plans, mitigating partnership risks, influencing cross-functional teams, and turning merchant insights into scalable product and go-to-market improvements.

Location: Philadelphia, Pennsylvania, United States. Flexible hybrid work with regular travel to merchants and the option to work remotely from home or a hirify.global office.

Salary: $71,440–$120,000 USD base salary annually, plus sales commission opportunities.

Company

hirify.global operates a technology platform connecting restaurants, customers, and delivery services.

What you will do

• Manage and grow a portfolio of SMB restaurant partners, driving measurable growth, retention, satisfaction, and profitability.
• Lead strategic business reviews and recommend growth, optimization, and hirify.global product adoption strategies.
• Adapt account plans as merchant needs, performance, and market conditions change.
• Identify partnership risks early and implement solutions to protect merchant health and performance.
• Collaborate with Product, Operations, Sales, and other teams to turn merchant insights into action.
• Share best practices, support Partner Manager development, and influence cross-functional initiatives.

Requirements

• 4+ years of experience in account management, customer success, or post-sales roles with increasing autonomy.
• Demonstrated success driving growth and retention across most of a book of business.
• Strong executive presence, presentation, negotiation, and influencing skills.
• Deep knowledge of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced spreadsheet and data analysis skills using tools such as Salesforce, Outreach, Tableau, or Sigma.
• Knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces.

Culture & Benefits

• Flexible work split between merchant visits, home, and a hirify.global office.
• Medical, dental, vision, disability, and basic life insurance.
• 401(k) plan with employer matching and paid parental leave.
• Paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, family-forming, and mental health benefits.