Lead Strategic Customer Success Partner (Logistics)

TL;DR

Lead Strategic Customer Success Partner (Logistics): Driving retention, growth, and operational improvements for enterprise transportation and supply chain accounts with an accent on account strategy, performance analysis, and executive customer engagement. Focus on identifying cost savings, resolving complex escalations, and aligning customer goals with transportation management capabilities.

Location: Remote/hybrid within the United States, with locations in Exton, Pennsylvania, and Newport, Kentucky. Travel of up to 35% may be required.

Company

hirify.global combines transportation technology, people, and freight capacity to help companies move goods more reliably and efficiently using real-time shipment data.

What you will do

• Own relationships and account strategies for large enterprise customers.
• Lead QBRs, MBRs, executive presentations, and strategic customer engagements.
• Analyze performance data to identify cost savings, efficiency improvements, retention opportunities, and account growth.
• Partner with Operations, Analytics, and Commercial teams to deliver measurable customer outcomes.
• Manage escalations, resolve complex customer issues, and support contract renewals.
• Build stakeholder relationships and align customer objectives with hirify.global capabilities.

Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
• Experience managing customer relationships in a client-facing role and leading customer meetings.
• Ability to present business insights and performance data and use analysis to support decisions.
• Experience leading cross-functional initiatives, managing escalations, and resolving customer issues.
• Strong communication and relationship-building skills.
• High school diploma or GED equivalent.

Nice to have

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• 8+ years of experience in transportation, logistics, supply chain, or 3PL environments.
• Experience with enterprise or strategic accounts, QBRs/MBRs, executive presentations, contract renewals, or account growth.
• Experience with Tableau, Power BI, or similar reporting tools.
• Strong understanding of transportation operations and experience influencing stakeholders without direct authority.

Culture & Benefits

• Remote/hybrid work with customer travel based on business needs.
• US employees working more than 30 hours per week may be eligible for health, dental, and vision plans.
• Benefits may include a 401(k) match, financial and mental wellness programs, parental leave, disability coverage, and life insurance.
• Eligible employees may receive performance or sales incentives and hirify.global equity awards.
• Work with technology, real-time data, and transportation capacity supporting major enterprise shippers across North America.