Customer Success (Operations) Manager (Medtech)

TL;DR

Customer Success (Operations) Manager (Medtech): Managing and growing relationships with designated healthcare clients using a SaaS platform with an accent on client retention, operational execution, and success metrics. Focus on solving complex client pain points, coordinating cross-functional resolutions, and delivering tailored product demonstrations to ensure business impact.

Location: Must reside in Ohio, USA

Salary: $100,000 - $120,000 base

Company

hirify.global is a leading technology platform for home and community-based care, connecting patients, personal care providers, and managed care organizations.

What you will do

• Serve as the primary point of contact for designated clients, managing day-to-day operational items and relationship health.
• Ensure client retention by delivering exceptional service and mitigating system issues through cross-functional collaboration.
• Identify business pain points and challenges to provide strategic guidance and best practices for the SaaS solution.
• Track and manage key KPIs, including support metrics, turnaround times, and ticket backlog volumes.
• Conduct tailored product demonstrations to showcase the value of additional solutions and identify growth opportunities.
• Travel 10-25% to client sites, conferences, and industry events to engage stakeholders.

Requirements

• Bachelor’s degree.
• 3+ years of client service experience.
• Must reside in Ohio, USA.
• Proficiency in Salesforce and MS Office Suite.
• Strong relationship management and conflict resolution skills.
• Experience in healthcare/homecare industry or SaaS platforms (preferred).

Nice to have

• Experience with a partner ecosystem.
• Deep understanding of home-based care.

Culture & Benefits

• Comprehensive health plans and company-paid holidays.
• 401K retirement program with company match.
• Paid time-off.
• Remote work flexibility for Ohio residents.
• Opportunity to transform the healthcare space through technology.