Staff Product Manager - Onboarding and Growth (SaaS)

TL;DR

Staff Product Manager - Onboarding and Growth (SaaS): Owns onboarding, activation, and early adoption for a sophisticated SaaS platform with an accent on customer journeys, product-led growth, behavioral analytics, and experimentation. Focus on designing measurable growth initiatives, solving complex activation challenges, and shaping AI-enabled product experiences across multiple product areas.

Location: Remote within Canada

Salary: $140,000–$170,000 CAD per year, depending on experience, skills, and location.

Company

A product organization building SaaS experiences designed to create meaningful impact for practitioners and patients.

What you will do

• Define and execute the strategy and roadmap for practitioner onboarding, activation, and early product adoption.
• Own the customer journey from sign-up through first treatment plan and activation, reducing friction and accelerating time to value.
• Develop product-led growth initiatives to improve activation, engagement, retention, and long-term adoption.
• Use behavioral data, customer feedback, funnel analysis, and experimentation results to identify opportunities and measure outcomes.
• Establish success metrics and continuously optimize onboarding through structured testing and iteration.
• Partner with Product, Design, Engineering, Data, Marketing, Sales, and Customer Success while influencing broader product strategy.

Requirements

• 8+ years of Product Management experience leading complex, cross-functional initiatives.
• Significant experience with SaaS onboarding, activation, product-led growth, or customer lifecycle initiatives.
• Strong knowledge of customer journeys, conversion funnels, behavioral analytics, experimentation frameworks, and growth metrics.
• Proven ability to improve activation, engagement, retention, or other product outcomes through data-informed experimentation.
• Strong product judgment, customer empathy, communication, collaboration, and stakeholder-management skills.
• Experience using AI tools for product discovery, delivery, analysis, or strategic decision-making.

Nice to have

• Experience building onboarding or growth experiences for multi-product SaaS platforms.
• Product-led growth or customer lifecycle optimization experience.
• Experience in healthcare, HealthTech, or another regulated industry.
• Experience building AI-enabled or automation-driven product experiences.
• Experience influencing product strategy across multiple teams or product areas.

Culture & Benefits

• Remote work opportunity within Canada.
• Competitive base salary with stock options, wellness stipends, and other potential benefits.
• Collaborative, inclusive, people-first environment with low-ego teamwork.
• Strong culture of curiosity, experimentation, continuous learning, and measurable impact.
• High autonomy and the opportunity to influence strategy across multiple product areas.
• Accommodations are available throughout the hiring process upon request.

Hiring process

• Applications are reviewed through an AI-powered matching process against the role’s core requirements.
• Shortlisted candidates are shared with the hiring organization for interviews and assessments.
• Final decisions and next steps are managed by the hiring organization.