IT Support Specialist (SaaS)

TL;DR

IT Support Specialist (SaaS): Delivering technical support for workstation hardware and software, network connectivity, and cloud services with an accent on macOS/Windows administration and MDM. Focus on optimizing the IT experience for global employees, managing SaaS platform administration, and leading technological projects to scale company infrastructure.

Location: Must be located in the New York Metro Area and able to work in the NYC office at least three days a week.

Salary: $88,000 – $100,000 USD per year

Company

hirify.global is a high-growth HR tech SaaS leader helping mid-size businesses manage and retain top talent through an intuitive, data-driven platform.

What you will do

• Provide technical support for Windows and macOS workstations, network connectivity, and AV systems.
• Administer corporate cloud services including Okta, Google Workspace, Jamf, Zoom, Zendesk, and Office 365.
• Configure and support Single Sign-On (SSO) for various cloud platforms and applications.
• Manage IT asset lifecycle, including ordering, stock control, and vendor coordination.
• Lead onboarding and offboarding IT processes for new and departing employees.
• Develop knowledge base articles and documentation for system configurations.

Requirements

• 2-3 years of experience as an IT Helpdesk or System Administrator within a SaaS organization.
• Proficiency in diagnosing and resolving Tier 1 and 2 issues on macOS and Windows 10/11.
• Experience administering SaaS platforms like Okta, Google Workspace, and Office 365.
• Knowledge of MDM solutions, specifically JAMF (highly preferred).
• Must be based in the New York Metro Area.

Culture & Benefits

• Competitive salary with pre-IPO equity and 401(k) with 3% company match.
• Comprehensive medical, dental, and vision coverage from day one.
• Annual wellness stipend of $1,920 and Headspace membership.
• Hybrid work model with "Bob Balance Days" and birthday off.
• Home office allowance and temporary "work from anywhere" for up to 2 months per year.