IT Support Specialist - Contractor (Fintech)

TL;DR

IT Support Specialist - Contractor (Fintech): Providing Tier 1 & 2 IT support for the Customer Success organization with an accent on account provisioning, access management, and rapid troubleshooting. Focus on automating repetitive requests, maintaining SOPs, and managing user-level administration for Google Workspace, Slack, and Jira.

Location: In-office at hirify.global HQ (NYC) - Required to be in office 4 out of 5 days. Must be based in or able to relocate to New York, NY.

Salary: $40 - $50 USD per hour

Company

hirify.global is a growth-stage NYC-headquartered FinTech company creating a hirify.globalible and improved rent payment experience for users.

What you will do

• Own Tier 1 & 2 IT support for the CS organization, including account provisioning, MFA/SSO issues, and general troubleshooting.
• Execute CS agent onboarding and offboarding according to established runbooks.
• Handle user-level administration for Google Workspace, Slack, Jira, and Confluence.
• Partner with the CS Tools & Technology team to resolve Zendesk and Amazon Connect access issues.
• Triage tickets and maintain SLAs while documenting SOPs and runbooks in Notion.
• Identify repetitive requests and propose lightweight automations using Zapier or Superblocks.

Requirements

• 1–3 years of experience in IT support, help desk, or technical support operations.
• Hands-on experience with account provisioning, offboarding, and access management.
• Working knowledge of macOS (primary), Windows, iOS, and Android in a business environment.
• Experience with user-level Google Workspace administration.
• Ability to work 30+ hours per week during standard ET business hours.
• Must be based in or able to relocate to New York, NY.

Nice to have

• Experience supporting vendor-agent environments at scale.
• Familiarity with SSO/SCIM concepts (Okta, Google as IdP).
• Experience with MDM platforms such as Jamf, Intune, or Hexnode.
• Knowledge of UniFi or similar network hardware for Wi-Fi troubleshooting.
• CompTIA A+ or Network+ certifications.

Culture & Benefits

• Inclusive and dynamic growth-stage environment.
• Relocation assistance program available for eligible candidates.
• Medical, dental, and vision insurance for full-time U.S. employees.
• Company equity and 401(k) plan with company match.
• Unlimited paid time off plus 13 company paid holidays.