IT Engineer (AI)

TL;DR

IT Engineer (AI): Supporting a fast-scaling global workforce by managing identity, access, and endpoint administration with an accent on automation and security. Focus on scaling SaaS operations, implementing robust SSO/SCIM integrations, and automating recurring IT workflows.

Location: On-site in New York City (5 days a week)

Salary: $96K – $132K + Equity

Company

Decagon is a leading conversational AI platform empowering brands to deliver concierge customer experiences.

What you will do

• Provide on-site IT support for the NYC office, resolving hardware and access issues.
• Administer and evolve the core SaaS stack, including Okta, Google Workspace, Slack, and Notion.
• Manage the employee identity lifecycle and configure SSO, SAML, OIDC, and SCIM integrations.
• Own Mac endpoint management via Rippling MDM, including configuration policies and patching.
• Automate recurring IT and access-management work using Python and Bash.
• Support security and compliance efforts for frameworks like SOC 2.

Requirements

• 5-7 years of experience in IT systems, endpoint, or identity engineering.
• Hands-on administration experience with Okta and Mac MDM (Rippling or similar).
• Working knowledge of SSO, SAML, OIDC, and SCIM.
• Proficiency in Python or Bash scripting for shipping real automation.
• Willingness to work in the New York office 5 days a week.

Nice to have

• Experience with iPaaS platforms like Workato, Zapier, or Tines.
• Exposure to AWS, GCP, or Azure administration.
• Familiarity with SOC 2, ISO 27001, or Infrastructure-as-Code (Terraform).
• Okta certifications.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance for employees and families.
• Retirement plan (401K) and life/disability insurance.
• Flexible "take what you need" vacation policy.
• Daily lunches and snacks provided in the office.
• Monthly wellness and lifestyle stipend.