Experience Strategy & Transformation Lead (Healthcare)

Location: Remote nationwide in the United States; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $104,000–$143,000 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare and health insurance company serving Medicare, Medicaid, individual, family, military, and community healthcare needs.

What you will do

• Lead experience transformation initiatives aligned with Group Specialty product strategies and enterprise experience standards.
• Translate target-state visions into prioritized product roadmaps, epics, features, and agile delivery commitments.
• Define experience capability maps, value streams, customer journeys, product-to-capability alignments, and strategic roadmaps.
• Support target operating model design by clarifying roles, handoffs, dependencies, and capability gaps.
• Partner with Product, Technology, Operations, UX, Design, Data, and business stakeholders to drive adoption and delivery quality.
• Define experience success metrics and escalate risks, dependencies, trade-offs, and architectural conflicts with recommendations.

Requirements

• Bachelor’s degree or equivalent experience.
• 5–7+ years of experience in experience strategy, product delivery, transformation, business architecture, or a related field.
• Experience working in agile product delivery models and cross-functional teams.
• Ability to translate strategy into roadmaps, customer journeys, capabilities, and other execution artifacts.
• Strong analytical, communication, and stakeholder management skills.
• Experience with Microsoft collaboration and productivity tools, plus exposure to value stream mapping or operating model design.

Nice to have

• Experience in healthcare, insurance, financial services, or another regulated industry.
• Familiarity with Group Specialty products, customer segments, or distribution models.
• Experience partnering with UX and design teams and using customer research and data insights.

Culture & Benefits

• Remote work with a dedicated, interruption-free workspace required to protect member PHI and HIPAA information.
• Home internet service must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan, paid time off, holidays, and paid parental and caregiver leave.
• Short- and long-term disability, life insurance, and other whole-person well-being benefits.
• Role serves as a feeder position to Principal, Experience Strategy & Transformation, providing broader strategic execution and delivery leadership development.