Key Account Manager

TL;DR

Key Account Manager (Account Management/Waste Services): Leading end-to-end client accounts and service teams for commercial waste and recycling operations with an accent on client relationships, service delivery, reporting, and operational improvement. Focus on resolving escalations, coordinating cross-functional projects, managing billing and performance metrics, and advancing Zero Waste To Landfill goals.

Location: Remote or hybrid in the USA; travel and onsite work may be required as needed. A reliable internet connection and a quiet, distraction-free home workspace are required.

Company

hirify.global provides waste, recycling, and circular solutions for business clients.

What you will do

• Own client accounts end to end, ensuring onsite waste operations and invoicing run smoothly.
• Build relationships with key decision makers and lead the client service team.
• Manage service escalations, billing discrepancies, and cross-functional operational issues.
• Coordinate projects involving waste containers, equipment, recycling, and reuse solutions.
• Prepare and present performance reports, annual plans, and business reviews.
• Design solutions that increase material diversion and support Zero Waste To Landfill objectives.

Requirements

• Bachelor’s degree in a related field and a high school diploma.
• At least five years of successful account management experience with a track record of growth.
• Strong commercial knowledge, including P&L and profit improvement activities.
• Advanced Microsoft Office skills, especially Excel, Word, and PowerPoint.
• Strong presentation, communication, facilitation, organization, and project management skills.
• Ability to work independently, lead a team, manage competing priorities, and travel or work onsite as needed.

Nice to have

• Proficiency with Salesforce or a similar CRM.
• Experience with share-of-wallet growth.

Culture & Benefits

• Remote or hybrid work with virtual collaboration.
• Company laptop provided.
• Employee leadership, coaching, and development responsibilities.
• Reasonable workplace accommodations may be available.