Associate Account Manager

TL;DR

Associate Account Manager (Client Operations/Data): Supporting client onboarding, account maintenance, reporting, issue resolution, and revenue opportunities across fresh produce distribution services with an accent on data accuracy, customer service, and cross-functional coordination. Focus on maintaining product and SKU mappings, resolving billing and pricing discrepancies, analyzing purchasing and market data, and improving operational workflows.

Location: Remotely based in the United States; anticipated travel 1–2 times per year. Work sponsorship is not available.

Company

hirify.global’s Fresh Division provides produce category management, procurement, contracting, distribution, freight management, technology, and food safety solutions for food service clients across North America, the Caribbean, and beyond.

What you will do

• Support new client onboarding by collecting information, populating systems and order guides, and coordinating internal resources.
• Maintain client order guides, product mappings, SKU data, and account records for accurate ordering and billing.
• Prepare reports, consolidate data, and summarize insights for Account Managers, Account Executives, and client meetings.
• Monitor and resolve or escalate pricing discrepancies, invoice issues, short pays, mapping errors, claims, and other account exceptions.
• Respond to client inquiries, coordinate follow-up actions, and track activity in Salesforce or another CRM.
• Identify process improvements, automation opportunities, and upsell or cross-sell opportunities using purchasing and market data.

Requirements

• 1–2 years of experience in customer service, account support, or a similar role.
• Proficiency with Google Sheets or Excel, including data entry, filters, and basic formulas.
• Experience with CRM systems, preferably Salesforce, or willingness to learn.
• Strong written and verbal communication, professional phone and email etiquette, and a customer-first mindset.
• High attention to detail, organization, analytical problem-solving, and the ability to identify discrepancies.
• Ability to work independently with multiple internal teams, shifting priorities, and a fast-paced environment.

Nice to have

• Experience in foodservice, distribution, or the produce industry.
• Knowledge of produce market intelligence, including USDA pricing and weather-related impacts.

Culture & Benefits

• Remote work with limited anticipated travel of 1–2 times per year.
• Medical, dental, and vision coverage.
• Flexible spending accounts for health and dependent care.
• Critical illness, accident, voluntary life, and company-paid life insurance plans.
• 401(k) plan with company match.
• Commitment to an inclusive and diverse workplace.