Sr. Account Management Associate

TL;DR

Sr. Account Management Associate (B2B Healthcare): Onboarding and supporting employer clients with fewer than 3,000 employees, with an accent on relationship management, benefit adoption, and scalable customer experiences. Focus on building employer campaigns, solving client problems, improving onboarding operations, and increasing awareness and utilization of the mental healthcare benefit.

Location: 100% remote; must be based in the United States. Currently not hiring in Hawaii.

Salary: $131K–$152K in starting total cash compensation, including base salary and bonus. Equity and bonus opportunities are offered.

Company

hirify.global provides evidence-based, compassionate mental healthcare designed to make mental health support more accessible and integrated into overall well-being.

What you will do

• Own onboarding and ongoing success for a portfolio of employers with fewer than 3,000 employees.
• Help employers launch quickly, navigate the Employer Portal, and promote the hirify.global benefit.
• Serve as the primary point of contact throughout the customer lifecycle.
• Partner with Broker Partnerships, Marketing, Product, and Operations on communications, campaigns, and client support.
• Identify opportunities to increase benefit awareness, utilization, and customer satisfaction.
• Manage customer relationships at scale while maintaining service-level expectations.

Requirements

• 3+ years of experience in customer success, account management, implementation, onboarding, client services, or another customer-facing role.
• Experience in a B2B organization, preferably in employee benefits, healthcare, insurance, HR technology, or SaaS.
• Experience working with employee benefits brokers, consultants, or other channel partners.
• Experience managing a customer portfolio and acting as a trusted point of contact throughout the customer lifecycle.
• Excellent written and verbal communication skills with external business partners.
• Must be based in the United States; Hawaii is currently excluded.

Nice to have

• Experience in a high-growth startup or rapidly scaling organization.
• Experience with CRM systems such as Salesforce, sales pipelines, and forecasting.
• Experience improving and scaling customer success or onboarding processes.

Culture & Benefits

• 100% remote work environment with working hours designed to support work-life balance.
• Medical, dental, vision, life, disability, and FSA/HSA benefits.
• 401(k) plan access, generous time off, and two company-wide shutdown weeks per year for most employees.
• Paid parental leave for birthing, non-birthing, adoptive, and foster parents.
• Home office stipend, $50 monthly internet or cell phone stipend, and $50 monthly wellness stipend.
• Employee assistance, resource groups, wellness initiatives, and quarterly department stipends for team activities or gatherings.