MSP Partner Manager (B2B SaaS)

TL;DR

MSP Partner Manager (B2B SaaS): Guiding managed service providers through onboarding, software deployment, account growth, and ongoing customer success with an accent on complex implementations, partner enablement, and revenue expansion. Focus on managing deployment pipelines, solving customer and partner challenges, and building scalable relationships across MSP and internal solutions teams.

Location: Remote within the United States; in-person GTM onboarding in Toronto is required, with occasional travel to department offsites, meetings, and customer events.

Annual base salary: $93,000–$130,000 USD, plus commission eligibility, equity, benefits, and incentive programs where applicable.

Company

hirify.global provides enterprise password management and Unified Access Management solutions that help businesses secure identities, applications, devices, SaaS tools, and AI adoption.

What you will do

• Manage a portfolio of MSP accounts, ensuring customer satisfaction, adoption, deployment success, and sales target achievement.
• Identify and pursue upselling, cross-selling, and new business opportunities within existing MSP accounts.
• Lead MSP onboarding and hirify.global deployments across complex IT and matrixed environments.
• Coordinate implementation plans with MSPs, internal solutions teams, and sales stakeholders.
• Train and coach MSPs to sell, deploy, support, and grow usage of hirify.global solutions.
• Advocate for MSP feedback and collaborate cross-functionally to resolve high-priority customer issues and improve processes.

Requirements

• 5+ years of experience in customer success, onboarding, sales engineering, or account management within an MSP or B2B SaaS environment.
• Experience managing customer relationships and leading successful software implementations.
• Strong sales acumen with a record of meeting or exceeding sales targets.
• Strong communication and training skills across email, phone, video, and Slack.
• Familiarity with customer success tools such as Salesforce and Slack.
• Ability to work remotely from within the United States and attend in-person GTM onboarding in Toronto.

Culture & Benefits

• Remote-first work environment with occasional travel for offsites, department meetings, and customer events.
• Health, dental, and wellbeing benefits, plus generous paid time off.
• Retirement matching, RSUs for most employees, and an equity grant.
• Parental leave top-up programs and paid volunteer days.
• Collaborative, feedback-oriented culture focused on simplicity, honesty, inclusion, and delivering results.
• AI-enabled workflows and encouragement to develop practical AI skills.

Hiring process

• Successful applicants complete a background check, which may include employment, reference, education, criminal, social media, and credit-history checks where legally permitted.
• Candidates may use AI tools responsibly during the application process and may opt out of AI-assisted application assessment.