Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving retention and growth within a strategic enterprise customer base for a modern accounting platform with an accent on strategic customer engagements and renewal processes. Focus on designing renewal playbooks, maximizing solution adoption, and uncovering expansion opportunities to ensure long-term customer health.

Location: Remote (Must be US-based)

Company

hirify.global is a fast-growing scale-up SaaS platform providing a complete technology solution for modern accounting firms.

What you will do

• Manage onboarding, post-launch reviews, and quarterly business reviews (QBRs) for enterprise accounts.
• Create tailored success plans to help customers achieve tangible business objectives.
• Design and refine renewal playbooks using data insights to drive revenue retention.
• Identify and pursue expansion opportunities in collaboration with Sales and Product teams.
• Conduct on-site executive check-in meetings, requiring travel up to 30% of the time.

Requirements

• At least 2 years of experience in Customer Success, Renewal, or Account Management with enterprise SaaS customers.
• Proven experience working in early-stage startups and adapting to ambiguity.
• Proficiency with HubSpot or Salesforce.
• Ability to analyze large data sets to identify customer health trends and risk mitigation.
• Must be based in the United States.

Nice to have

• Experience with Customer Success platforms such as Gainsight or ChurnZero.

Culture & Benefits

• Remote, work-from-anywhere culture with flexible PTO.
• Comprehensive health benefits including vision, dental, HSA/FSA, and mental health support.
• Stock options for all full-time employees.
• 401(k) matching.
• Annual $1,000 adventure travel stipend to encourage recharging and exploration.