IT Support Lead (Cybersecurity)

Company

hirify.global develops simulation, training, and mission-readiness solutions for defense, security, and civil aviation.

What you will do

• Lead day-to-day IT customer support, Help Desk staffing, ticket resolution, user access, and workstation administration.
• Maintain C-17 training system networks, databases, operating systems, cybersecurity controls, and remote computing capabilities.
• Manage scheduled and emergency backups, archived media, storage capacity, RAID, SAN/NAS infrastructure, and database recovery.
• Install, test, troubleshoot, and deploy hardware, operating systems, desktop applications, and network services.
• Coordinate with programmers, network and software teams, vendors, government representatives, engineers, and subcontractors.
• Manage IT personnel, schedules, expenditures, delivery timelines, configuration management, metrics, and process improvements.

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Software Engineering, or an equivalent technical field.
• At least 5 years of IT experience, including customer support, systems administration, networking, and information system integration.
• Experience with Microsoft server and Windows environments, Active Directory, NTFS, GPO, IPsec, Exchange, SQL, and WSUS.
• Knowledge of Ethernet LAN/WAN design and troubleshooting, Layer 2/3 VLANs, VLAN trunking, IOS, IPS/IDS, and VoIP.
• Strong understanding of SAN, NAS, Fibre Channel, tiered storage, zoning, LUNs, replication, and backup technologies.
• U.S. citizenship and eligibility for a DoD Personal Security Clearance are required. Strong written and verbal communication, independent work, presentations, and flexibility for overtime and shifts are also required.

Nice to have

• MCSE, MCP, CCNA, CISSP, or Security+ certification.
• Experience coordinating domestic and international IT deployments.

Culture & Benefits

• Comprehensive benefits package and flexibility supporting work-life balance.
• Professional environment focused on safety, respect, integrity, innovation, and excellence.
• Opportunities for recognition, professional development, and career advancement.
• Work may involve electrical, mechanical, heat, airborne particles, loud noise, and simulator or aircraft access.
• Physical ability to walk, climb ladders and stairs, stoop, bend, crawl, distinguish colors, and detect sounds or odors is required.