Senior Customer Success Manager, Enterprise (AEC)

Location: Singapore, SGP

Company

hirify.global develops software that helps innovators design and make buildings, products, factories, cars, and media.

What you will do

• Lead collaborative success-planning engagements and translate customer initiatives into actionable plans.
• Coordinate cross-functional hirify.global teams to execute plans and drive product adoption.
• Develop and deliver business reviews for customer stakeholders, tracking progress and business value.
• Identify risks to customer sentiment and value delivery, create contingency plans, and escalate critical issues with recommendations.
• Build and maintain deep relationships with enterprise customer sponsors and account teams.

Requirements

• 7+ years of experience in customer-facing roles with large, complex customers.
• Experience in the architecture, engineering, and/or construction industry.
• Program or project management skills and the ability to coordinate multiple stakeholders.
• Strong communication skills, including the ability to explain complex ideas to diverse audiences.
• Customer empathy, a customer-focused mindset, and the ability to influence across teams.
• Ability to multitask and adapt as priorities evolve in a dynamic environment.

Nice to have

• Experience in account management, customer support, project management, customer success, or sales.
• Consultative collaboration style and experience working in high-velocity environments.
• Experience handling complex, escalated customer situations and gaining executive-level buy-in.
• Curiosity, accountability, adaptability, and the ability to build trust across diverse perspectives.

Culture & Benefits

• Culture focused on belonging, collaboration, and meaningful work.
• Compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• Offers are based on experience and geographic location.
• In-person onboarding and/or identity verification may be required.