Senior Manager, Field Quality (Robotics)

TL;DR

Senior Manager, Field Quality (Robotics): Leading field quality, reliability, failure analysis, and fleet health for commercially deployed humanoid robots with an accent on electromechanical systems, hardware, firmware, and closed-loop corrective actions. Focus on containing critical field failures, identifying definitive root causes, driving permanent design improvements, and managing technical engineering teams across deployed fleets.

Location: Onsite at the Salem, Oregon facility, with up to 20% travel to customer sites, field test locations, and suppliers. All roles are U.S.-based.

Salary: $162,000–$210,000 USD annually.

Company

Develops and commercially deploys humanoid robots for warehouses, manufacturing facilities, and distribution centers, with a focus on safety, automation, and human-centered productivity.

What you will do

• Lead Field Quality and Failure Analysis engineering teams and own quality, reliability, and fleet-health performance across deployed products.
• Establish field quality metrics, including failure rates, issue escape rates, fleet reliability, and service-ticket turnaround.
• Drive failure analysis, root-cause analysis, and CAPA for field returns, hardware defects, and system-level failures.
• Develop rapid containment protocols for safety events, critical escalations, and fleet-wide failure trends.
• Connect Field Operations, Customer Success, Hardware Engineering, Software/Firmware, and Supplier Quality to feed reliability improvements into product development.
• Present failure Pareto analyses, root-cause findings, and CAPA progress to executive leadership.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or a related technical field.
• 10+ years of experience in Quality Engineering, Field Quality, or Reliability Engineering in complex hardware industries.
• 5+ years of direct people-management experience leading technical engineering teams.
• Hands-on failure-analysis experience with electromechanical systems, including actuators, harnesses, sensors, PCBAs, battery-management systems, and precision mechanical linkages.
• Expertise in 8D, 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, FMEA, and Gauge R&R.
• Current authorization to work in the United States is required.

Nice to have

• Master’s degree in Engineering Management or an engineering discipline.
• CQE, CRE, or Lean Six Sigma Black Belt certification.
• Experience with autonomous mobile robots, humanoid robotics, or safety-critical industrial equipment.
• Familiarity with firmware diagnostic tools and telemetry analytics for remote fleet diagnostics.

Culture & Benefits

• Full-time employment with a 6% 401(k) company match and stock options.
• Company-paid medical, dental, vision, and short- and long-term disability insurance from the first day.
• Paid parental leave, employee assistance support, professional development, and tuition reimbursement.
• Flexible or unlimited PTO options depending on classification, plus 12 company holidays and a winter shutdown.
• Relocation assistance and annual discretionary bonuses for eligible roles.
• Onsite catered lunches, snacks, and refreshments at Salem and Pittsburgh locations.