Intake Coordinator (Healthcare)

Location: Hybrid position based in Miramar, Florida, with availability to commute to the branch when needed.

Salary: $39,000–$49,400 per year.

Company

OneHome, part of hirify.global, coordinates post-acute care services including home health, infusion therapy, and durable medical equipment for patients at home.

What you will do

• Review incoming referrals and new cases for accuracy and completeness.
• Contact patients to verify demographic, clinical, and insurance information in accordance with CMS policies.
• Assign cases to registered nurses for Start of Care assessments and monitor documentation deadlines.
• Verify insurance benefits, confirm coverage, and obtain prior authorizations.
• Coordinate communication among patients, families, clinicians, referral sources, insurers, and internal departments.
• Track authorization statuses, maintain accurate records, and escalate barriers affecting case acceptance.

Requirements

• At least one year of customer service experience.
• Experience with Microsoft Word, Outlook, Excel, and Teams.
• Ability to resolve issues arising during the intake process.
• Bilingual English and Spanish communication skills required.
• Must be available to commute to the Miramar branch when needed.
• Commitment to improving consumer and patient experiences.

Nice to have

• Experience with WellSky/Kinnser software.
• Previous experience in hospitals, clinics, or home health agencies.
• Experience managing patient admissions and collecting and verifying patient information.

Culture & Benefits

• Full-time schedule of 40 hours per week, with Monday and Tuesday off.
• Wednesday and Thursday shifts run from 11:30 a.m. to 8:00 p.m.; Friday starts at 3:30 p.m., followed by full eight-hour weekend days.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan, paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability, life insurance, and other whole-person wellness benefits.