Senior Program Manager - Sales Systems and Operations (Salesforce)

Location: Boston, MA or Bellevue, WA, United States

Salary: $129,500–$207,000 per year, plus 401(k) and equity eligibility.

Company

hirify.global operates an e-commerce platform and develops PracticeHub healthcare solutions for veterinary clinics and pet parents.

What you will do

• Own the Salesforce roadmap for clinic-facing and program operations teams across the clinic lifecycle.
• Gather requirements from Sales and frontline users, prioritize enhancements, and define user stories, acceptance criteria, launch plans, and success metrics.
• Partner with Engineering, Product, Operations, Sales, Business Systems, Analytics, and Salesforce development teams to resolve defects and workflow blockers.
• Establish CRM data governance, intake, prioritization, release planning, and KPI mechanisms.
• Lead UAT, release readiness, change management, training, documentation, and post-launch adoption.
• Communicate roadmap priorities, risks, tradeoffs, and platform issues to senior stakeholders.

Requirements

• Bachelor’s degree or equivalent experience.
• 6+ years of experience in program management, product management, business operations, or a related field.
• Advanced Salesforce proficiency, including ownership of CRM roadmaps and Sales Operations processes.
• Experience as a product or business owner for systems, workflows, operational platforms, or issue management programs.
• Ability to manage complex cross-functional initiatives, use data to prioritize work, and measure outcomes.
• Strong written and verbal communication, ownership, organization, and stakeholder management skills.

Nice to have

• Experience in Sales Operations, Revenue Operations, CRM Operations, healthcare, veterinary, marketplace, or platform operations.
• Experience with UAT, release management, dashboards, requirements documentation, and operational reporting.
• Proficiency with SQL, Tableau, Looker, Lucidchart, Jira, Confluence, Smartsheet, or similar tools.
• MBA, master’s degree, or equivalent experience.

Culture & Benefits

• Medical, prescription, vision, dental, life, disability, and supplemental insurance options.
• Parental leave, family services, backup dependent care, flexible spending accounts, telemedicine, and employee assistance programs.
• Unlimited PTO for exempt salary team members, subject to manager approval, plus six paid holidays.
• Pet adoption reimbursement and discounts on pet insurance and hirify.global.com.
• Eligibility for 401(k), new-hire and annual equity grants, and potential annual bonuses for qualifying positions.