Postgraduate Research Operations Assistant (Experience) or (Hub Support)

Location: Oxford Road, Manchester, UK. Applicants must have the right to work in the UK; the role is not eligible for Skilled Worker visa sponsorship.

Company

The hirify.global is a higher-education institution providing education, research, and postgraduate academic support.

What you will do

• Provide administrative support for postgraduate research operations within the Doctoral Academy.
• Provide front-facing support, information, advice, and guidance to postgraduate researchers.
• Support registration and induction for new postgraduate researchers.
• Coordinate student experience activities, including conferences, poster events, and networking sessions.
• Operate the Doctoral Academy Hub welcome desk on a rota and respond to enquiries.
• Escalate issues appropriately and help deliver consistent, compliant services.

Requirements

• Experience in a customer-facing or events environment.
• Practical experience supporting event coordination and delivery.
• Strong written and verbal communication skills for working with varied audiences.
• Strong organisation skills, including prioritisation and meeting deadlines.
• Commitment to high-quality customer service for key stakeholders.
• Good digital literacy and willingness to learn new systems.

Culture & Benefits

• Collaborative and flexible Professional Services team environment.
• Commitment to diversity, inclusion, enquiry, debate, and different perspectives.
• Generous employer pension contribution.
• Christmas closure across departments, separate from annual leave and bank holidays.
• Access to the Purple Place employee discount platform.