Bilingual Care Management Support Assistant (Healthcare)

TL;DR

Bilingual Care Management Support Assistant (Healthcare): Supporting members by phone through non-clinical assessments, care-resource coordination, benefits access, and documentation with an accent on bilingual communication, barrier identification, and high-volume call management. Focus on identifying care gaps, solving member access issues, and maintaining accurate information across multiple healthcare applications.

Location: Remote Puerto Rico; must live in Puerto Rico. Occasional travel to hirify.global offices for training or meetings may be required. Assigned hours are 11:00 AM–8:00 PM Eastern Time, with training from 9:00 AM–5:30 PM Eastern Time during the first two weeks.

Salary: $32,000–$41,800 per year.

Company

hirify.global is a U.S. healthcare and insurance company providing insurance and healthcare services to Medicare and Medicaid members, families, individuals, and communities.

What you will do

• Engage members through inbound and outbound calls to support participation in care management programs.
• Complete non-clinical assessments and questionnaires to identify health risks, care needs, and opportunities for clinical follow-up.
• Help members schedule appointments and connect with appropriate healthcare resources.
• Identify barriers to preventive screenings, benefits, and health-related services.
• Explain and support access to member benefits and resources.
• Document member information accurately in an auto-dialer environment and across multiple applications.

Requirements

• Fluent English and Spanish required, including successful completion of language proficiency assessments.
• At least one year of experience managing high-volume inbound and outbound calls.
• Experience meeting productivity, quality, or service performance metrics.
• Experience navigating and updating customer or member information across multiple platforms.
• Proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Availability for an assigned eight-hour shift between 11:00 AM and 8:00 PM Eastern Time, including occasional mandatory overtime, evenings, or weekends.

Culture & Benefits

• Remote work from Puerto Rico with a dedicated workspace required to protect member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Medical, dental, vision, life insurance, disability coverage, and a 401(k) retirement savings plan.
• No time off is permitted during the two-week training period; time off during the first 90 days requires advance management approval.

Hiring process

• Text prescreen followed by a HireVue video prescreen.
• Selected candidates may complete recruiter-scheduled interviews through HireVue.
• Finalists are contacted by a recruiter to discuss the offer and benefits.