Medical Customer Service Representative (Bilingual – English/Spanish) – Remote (Healthcare)

TL;DR

Medical Customer Service Representative (Healthcare): Providing compassionate support to patients via phone, email, and chat with an accent on appointment scheduling, billing support, and HIPAA compliance. Focus on delivering empathetic patient experiences and maintaining accurate CRM documentation within U.S. business hours.

Location: Remote (LATAM Preferred). Must be able to work consistently during U.S. business hours.

Company

hirify.global is a candidate sourcing firm hiring on behalf of a healthcare client.

What you will do

• Respond to patient inquiries via phone, email, and chat in both English and Spanish.
• Schedule, confirm, and follow up on patient appointments and coordinate care with internal teams.
• Provide accurate information regarding services, billing, and insurance-related questions.
• Maintain detailed and accurate patient records within CRM systems.
• Ensure strict adherence to HIPAA, confidentiality, and data privacy requirements.
• Collaborate with leadership to improve the overall patient experience.

Requirements

• Minimum 1 year of customer service experience.
• Fluency in both English and Spanish (spoken and written).
• Ability to work consistently during U.S. business hours.
• Experience using CRM systems and communication platforms.
• Reliable internet connection and a professional remote workspace.

Nice to have

• Experience in healthcare, medical reception, or patient support.
• Knowledge of HIPAA or healthcare compliance standards.
• Experience supporting U.S.-based healthcare organizations.
• Familiarity with insurance verification and medical billing inquiries.

Culture & Benefits

• Fully remote work opportunity.
• Long-term career stability in a growing healthcare environment.
• Meaningful work directly helping patients every day.
• Collaborative and supportive team culture.
• Ongoing training and professional development with growth paths into supervisory roles.

Hiring process

• Initial screening call.
• Self-recorded intro video via Spark Hire (3–5 minutes).
• Final client interview.