Bilingual Client Service Liaison (Customer Support)

TL;DR

Bilingual Client Service Liaison (Customer Support): Serving as the primary point of contact for clients by handling inbound and outbound communications in English and Spanish with an accent on exceptional customer service and professional phone demeanor. Focus on managing client inquiries, bridging communication between clients and internal teams, and maintaining accurate database records.

Location: Remote (Schedule alignment with Eastern Time Zone - Buffalo, NY required)

Company

hirify.global is a professional staffing and outsourcing partner that matches skilled talent with global clients.

What you will do

• Act as the primary customer-facing point of contact via phone and email.
• Manage inbound inquiries and conduct proactive outbound follow-up calls in both English and Spanish.
• Ensure a positive service experience through empathetic, professional, and clear communication.
• Provide general administrative support and assist with cross-departmental tasks.
• Accurately document client communications, updates, and key details within the firm's database.
• Collaborate with internal team members to ensure client needs are addressed promptly.

Requirements

• Full fluency in both English and Spanish (written and verbal) is required.
• Proven customer service experience, preferably in a client-facing environment.
• High level of comfort and confidence spending a significant portion of the day on the phone.
• Excellent verbal communication skills with a professional and approachable phone demeanor.
• Strong organizational skills and the ability to adapt to overlapping responsibilities.
• Availability to work Monday – Friday, 8:30 AM – 5:00 PM Eastern Time Zone.

Culture & Benefits

• Full-time remote work arrangement.
• Comprehensive on-the-job training provided; no prior legal experience necessary.
• Collaborative team environment.
• Transparent, smooth, and stress-free recruitment process.