Onboarding Expert (Healthcare)

TL;DR

Onboarding Expert (Healthcare): Guiding healthcare professionals through onboarding on an app-based staffing marketplace with an accent on phone-based support, worker engagement, and issue resolution. Focus on conducting targeted outreach, solving onboarding blockers, identifying user pain points, and improving the worker experience.

Location: Remote across Central and South America; weekday availability during US Eastern Time is required.

Annual compensation: $20,000–$25,000 USD.

Company

A profitable remote-first healthcare staffing technology company connecting healthcare professionals with workplaces across the United States.

What you will do

• Make approximately 60 targeted outbound calls per day to professionals with accounts on the app.
• Host approximately five pre-booked 15-minute onboarding consultations daily.
• Answer questions through follow-up emails, texts, inbound messages, and support tickets.
• Document interactions clearly and escalate deeper technical issues when necessary.
• Identify onboarding pain points and lead improvements to the worker experience.
• Build rapport and help professionals feel confident and ready for their first shift.

Requirements

• Communicate clearly and professionally in English, both verbally and in writing.
• Comfortably work in a phone-heavy, fast-paced environment and make frequent calls.
• Stay organized, follow through on tasks, and investigate the root cause of problems.
• Learn new tools and systems quickly; demonstrate curiosity and resourcefulness.
• Be available to work weekdays during US Eastern Time.
• Have a reliable computer, wired internet of at least 20 Mbps, a wired headset, and stable power and connectivity.

Nice to have

• Experience in inside sales, client onboarding, customer support, or healthcare recruiting.

Culture & Benefits

• 100% remote work with an international, collaborative team.
• Mission-driven work supporting healthcare professionals and communities.
• Career growth in a fast-moving technology company.
• Conversations are focused on existing app users rather than cold calling.