Spanish Interpreter/Operator

TL;DR

Spanish Interpreter/Operator (Language Services): Providing operator support and English-Spanish interpretation for inbound calls with an accent on call routing and linguistic accuracy. Focus on managing high call volumes, adhering to strict grammar and syntax, and supporting U.S. business hours.

Location: Must be based in San Jose, Costa Rica (Hybrid: 2 days in office, 3 days from home)

Company

hirify.global is a global leader in language services and AI data solutions.

What you will do

• Provide operator support by connecting inbound customer calls to appropriate interpreters and managing administrative scheduling.
• Perform accurate over-the-phone interpretation between English and Spanish during peak volumes.
• Follow professional operator scripting, maintaining clear enunciation and a professional demeanor.
• Apply Lionbridge glossaries and terminology to ensure high-quality linguistic output.
• Meet performance benchmarks regarding interpreter utilization and call monitoring.

Requirements

• Near-native fluency (C2) in both English and Spanish, including cultural and idiomatic expertise.
• Must be based in San Jose, Costa Rica to adhere to the hybrid work schedule.
• Ability to support U.S. business hours (Monday-Friday).
• At least 2 years of experience in interpretation, translation, or call center operations.
• Passing score (70%) on the Lionbridge Spanish-English assessment.
• High-speed internet (min 20 Mbps download / 10 Mbps upload) with a direct hard-wire connection to the modem.

Nice to have

• Familiarity with AI tools.
• Proficiency in the Microsoft Office suite.

Culture & Benefits

• Hybrid work model with 3 days working from home and 2 days in the San Jose office.
• Full company-provided equipment including computer, headset, and VOIP telephone line.
• Structured onboarding with comprehensive training courses.
• Stable, salaried full-time employment.