Bilingual Patient Support Representative (English/Spanish)

TL;DR

Bilingual Patient Support Representative (English/Spanish) (Healthcare Support): Providing compassionate patient communication, appointment scheduling, follow-ups, and accurate documentation for patients in the United States with an accent on bilingual phone support, patient coordination, and reliable record management. Focus on managing sensitive conversations, coordinating with clinics and providers, and maintaining high-quality service across multiple systems while working U.S. Eastern Time hours from LATAM.

Location: Remote from LATAM, including Argentina, the Dominican Republic, and Peru; U.S. Eastern Time hours required.

Company

Healthcare organization providing patient support and coordination services for patients in the United States.

What you will do

• Handle patient communication through phone, SMS, and email with empathy and professionalism.
• Schedule consultations and appointments, collect intake information, and coordinate with clinics and providers.
• Track inquiries and follow-ups to ensure requests are completed without being overlooked.
• Document patient interactions, outcomes, and information accurately across company systems.
• Participate in coaching and quality reviews while applying feedback to improve patient experiences.

Requirements

• Fluent spoken and written English and Spanish required.
• Experience in customer service, patient support, call center operations, medical reception, appointment scheduling, or another phone-based customer-facing role.
• Clear verbal communication, active listening, empathy, and emotional intelligence for sensitive conversations.
• Ability to manage multiple conversations, systems, and follow-ups while maintaining accurate documentation.
• Reliable internet connection and a professional remote workspace.
• Availability to work U.S. Eastern Time hours from LATAM required.

Nice to have

• Healthcare or medical customer service experience.
• Experience with patient scheduling, patient coordination, medical reception, or electronic medical records.
• Familiarity with medical terminology, CRM systems, and scheduling platforms.
• Experience supporting U.S.-based patients or customers.

Culture & Benefits

• Full-time remote contractor position with a stable 40-hour workweek.
• Paid lunch and daily break periods.
• Paid time off and major U.S. holidays off.
• Ongoing coaching, training, and professional development.
• Long-term growth opportunities within a growing healthcare organization.

Hiring process

• Initial application review.
• Introductory video and client interview.
• Offer and onboarding.