Remote Care Coordination Representative

Location: Onsite, hybrid, or remote from a secure and private home office with reliable internet access.

Salary: $15.25–$17 USD per hour.

Company

Healthcare information management services supporting electronic filing and care coordination workflows.

What you will do

• Process assigned care coordination and health information management tasks accurately and efficiently.
• Evaluate medical documents and electronically file them into patient charts.
• Manage orders, referrals, insurance verifications, prior authorizations, and patient medical forms.
• Navigate multiple client EHRs and internal systems while providing cross-team coverage.
• Track hourly work, transaction counts, performance targets, and deviations from standard processes.
• Follow client protocols, service-level agreements, internal procedures, and management instructions.

Requirements

• High school diploma or equivalent.
• Experience working accurately in a high-volume, fast-paced environment.
• Intermediate computer skills, including Microsoft Office Suite and the ability to learn company-specific software.
• Strong data entry, typing, attention-to-detail, and multitasking skills.
• Ability to work remotely from a designated, secure, and private workspace with reliable internet access.
• Ability to perform required physical activities, including sitting, standing, walking, reaching, and occasionally lifting up to 25 pounds.

Nice to have

• Experience with health information management concepts, EHRs, or medical terminology.

Culture & Benefits

• Work may be performed onsite, in a hybrid arrangement, or remotely.
• Occasional after-hours or weekend work may be required.
• Required meetings and training support process and system knowledge.
• Confidentiality and HIPAA compliance are central to the role.
• Customer service is expected to be professional, clear, and courteous.