Global NOC Operations Manager

TL;DR

Global NOC Operations Manager (Networking/IT Operations): Managing enterprise-wide network operations, incident response, monitoring, and outage communications with an accent on service availability, root-cause isolation, and ITIL-based operational processes. Focus on coordinating major incident response, analyzing infrastructure performance trends, maintaining disaster recovery procedures, and leading technical support teams across global technology operations.

Location: Hybrid in Arlington, Texas, United States, with two days per week onsite and three days remote. Availability to work any time of day, including weekends, may be required. Less than 25% domestic and international travel.

Company

hirify.global is a financial services company using generative AI, cloud-native technologies, machine learning, and automation to modernize customer interactions and technology operations.

What you will do

• Oversee timely response, tracking, escalation, and communication for enterprise-impacting incidents and broad service outages.
• Direct analyst teams in fault isolation, root-cause analysis, performance trend identification, and failure forecasting.
• Monitor networks, voice and telephony systems, server infrastructure, and related enterprise technology for availability and performance.
• Coordinate outage notifications, major incident management, change management, production code promotion, and disaster recovery procedures.
• Maintain operational documentation, shift logs, knowledge base articles, reports, and backup tape rotation procedures.
• Hire, schedule, coach, train, and evaluate NOC employees while coordinating with internal teams, vendors, and senior leadership.

Requirements

• 7–10 years of experience in computer or customer support, including 3–5 years in an NOC environment preferred.
• Previous NOC supervisory and technical staff management experience is strongly preferred.
• Advanced knowledge of WAN security, networking, TCP/IP, subnetting, routing, DHCP, DNS, Active Directory, and network monitoring.
• Strong knowledge of Windows desktop and server operating systems, OS/400, UNIX/Linux, enterprise hardware, and information systems.
• Expertise in ITIL-based workflow management, troubleshooting, data correlation, reporting, and independent decision-making.
• High school diploma or equivalent and a bachelor’s degree in a related field or equivalent work experience required.

Nice to have

• Experience with SolarWinds Orion, Remedy, ServiceNow, RightITnow, Workload Automation, Tidal, SSRS, Crystal, or Cognos.
• Major Incident Management experience.
• Advanced VBScript or PowerShell knowledge.

Culture & Benefits

• Flexible hybrid work environment with two days per week in the office.
• 401(k) matching and benefits available from day one.
• 12 weeks of fully paid bonding leave for new parents.
• Tuition assistance, training, community service pay, company holidays, and an employee auto discount.
• Work in a culture focused on innovation, integrity, community, and belonging.