IT Support Specialist

TL;DR

IT Support Specialist (Microsoft/Network Support): Supporting onsite and remote employees across workstations, enterprise applications, network services, and end-user devices with an accent on Microsoft 365 administration, endpoint provisioning, and infrastructure troubleshooting. Focus on resolving complex connectivity and systems issues, maintaining reliable IT services, and deploying enterprise-wide technology initiatives.

Location: Atlanta, Georgia, with a hybrid schedule requiring a minimum of 1–2 days per week in the office. Regional travel may be required.

Salary: $75,000–$90,000 base salary per year.

Company

Salas O’Brien is an employee-owned engineering and professional services firm providing integrated engineering and consulting services across data centers, healthcare, science and technology, buildings, clean energy, education, infrastructure, and robotics.

What you will do

• Provide onsite and remote technical support for employee workstations, applications, printers, Wi-Fi, VPN, VoIP, and other end-user services.
• Support LAN/WAN connectivity, switches, routers, firewalls, servers, and third-party services.
• Provision and manage workstations, smartphones, and other end-user devices.
• Resolve, document, and track incidents through the internal ticketing system while maintaining knowledge base articles and IT process documentation.
• Train employees on new technologies and enterprise services.
• Collaborate with regional IT teams and managers on technology research, process improvements, and enterprise-wide deployments.

Requirements

• 3–5 years of direct IT-related work experience.
• Experience supporting computer hardware, software, printers, Microsoft Office 365, and Microsoft client and server operating systems.
• Experience with ManageEngine ServiceDesk or another ticketing system.
• Mobile device troubleshooting skills for Apple iOS and Google Android.
• Knowledge of asset management, license tracking, Active Directory, LDAP, and Group Policy concepts.
• IP network troubleshooting skills and the ability to work independently across varied projects.

Nice to have

• Associate’s or bachelor’s degree in information technology or a related discipline.
• Experience with SharePoint, Power BI, Microsoft File Services, VMware, Hyper-V, or Citrix.
• Knowledge of engineering applications such as AutoCAD and Revit.

Culture & Benefits

• Employee-owned organization with a people-first approach to problem solving.
• Medical, dental, vision, and basic life insurance.
• 401(k) plan and discounted company stock purchase opportunities.
• 10 paid holidays and paid leave programs, including military service and parental leave.
• Potential merit increases, discretionary performance bonuses, and stock rewards depending on the role.