Director, Technical Services Latin America and the Carribean

Location: Remote, with the role based in Miami, Florida, United States. Extensive international travel is required.

Company

hirify.global develops and implements the Accountability Suite for public financial management reform and government modernization.

What you will do

• Define technical service strategies and data migration approaches for customer implementations.
• Build reusable tools and deployment models for installation, rollout, data centres, and disaster recovery sites.
• Lead distributed technical services, operations, and maintenance teams across the CALA region, EMEA, and worldwide.
• Collaborate with research and development, technical and functional consultants, and project managers on interfaces, training, and decentralized system rollouts.
• Manage day-to-day team operations and provide technical guidance to the global services leadership.
• Ensure consistency, quality, timeliness, and compliance across customer deliveries, policies, and communications.

Requirements

• University degree in Information Technology.
• At least 5 years of experience managing an internationally distributed services and support team.
• Proven experience developing support and maintenance policies and procedures.
• Project management experience and the ability to communicate clearly with management and stakeholders.
• Experience with Tomcat, BIRT, Microsoft SQL Server, Oracle databases, and Windows operating systems.
• Excellent verbal and written English; international travel availability is required.

Nice to have

• PMI certification.
• Additional IT certifications.
• Experience with Objectives and Key Results frameworks.

Culture & Benefits

• Remote work arrangement with collaboration across international teams.
• Cross-functional work with headquarters in Ottawa and customer-facing teams overseas.
• Inclusive employer committed to workforce diversity and accommodation throughout the recruitment process.
• Human oversight remains part of the hiring process, including when AI-supported application review tools are used.