Customer Success Sales Manager

Location: In-office in Richmond Hill, Ontario, Canada; minimal occasional travel of 5–10%.

Company

Global technology solutions provider connecting physical and digital worlds through positioning, modeling, data analytics, software, and hardware for construction, geospatial, transportation, and supply chain industries.

What you will do

• Sell software renewals and warranties to maintain and grow recurring revenue.
• Identify and execute upsell opportunities for products and services aligned with customer goals.
• Build senior stakeholder relationships as a global customer advocate, improving satisfaction, adoption, loyalty, and retention.
• Educate and support OEMs and resellers on subscription programs and service offerings.
• Analyze account statistics, usage metrics, and industry practices to increase ARR and mitigate churn.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or Inside Sales in a technical or SaaS environment.
• Bachelor’s degree in Engineering, Business, Finance, Data Sciences, or a related field.
• Strong analytical skills and ability to use data and metrics to guide sales and retention strategies.
• Excellent interpersonal and business communication skills for managing complex professional relationships.
• Self-starter attitude and ability to work in a fast-paced global environment.
• Availability for in-office work in Richmond Hill, Ontario, with 5–10% occasional travel.

Nice to have

• Experience with Salesforce, Navision, or dedicated Customer Success platforms.
• Familiarity with subscription-based or recurring revenue models in a technical industry.

Culture & Benefits

• Purpose-driven work supporting safer, more productive, and sustainable operations.
• Collaborative environment focused on belonging, growth, and innovation.
• Entrepreneurial culture that encourages initiative, ownership, and practical problem-solving.
• Opportunity to contribute to solutions used across global construction, transportation, and geospatial industries.

Hiring process

• Submit an online application through the posting’s Apply Now process.