Account Manager - Client Success (Healthcare)

TL;DR

Account Manager - Client Success (Healthcare): Managing and growing customer relationships for pharmacy benefit programs with an accent on client service, program operations, performance reporting, and strategic account planning. Focus on solving complex client issues, coordinating cross-functional teams, delivering business reviews, and driving retention and account growth.

Location: Remote within the United States; travel as needed to support client relationships and business objectives.

Base salary: $80,000–$85,000 per year, plus bonus eligibility.

Company

hirify.global is a public benefit corporation using data and technology to modernize pharmacy benefits management, improve health outcomes, and reduce costs for employers and health plans.

What you will do

• Serve as the primary contact for assigned customers and build long-term client relationships.
• Manage daily program operations, administration, customer needs, and service delivery.
• Prepare and present performance, utilization, financial, quarterly, and annual business reports.
• Monitor client satisfaction, resolve issues, and coordinate solutions with Customer Success, Sales, Member Experience, and Engineering.
• Advocate for customer feedback internally and contribute to product and service improvements.
• Drive retention, satisfaction, upsell opportunities, and account growth through proactive engagement.

Requirements

• 5+ years of experience in benefits consulting, pharmacy benefit management, or a related field.
• Strong understanding of pharmacy benefit programs and industry practices.
• Project management skills with the ability to manage multiple accounts and priorities.
• Strong analytical, critical-thinking, problem-solving, organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
• Bachelor’s degree in business, pharmacy, healthcare administration, or a related field preferred. Employment authorization sponsorship or immigration-related support is not provided.

Culture & Benefits

• Fast-moving, collaborative, and innovative work environment.
• Health benefits and 401(k) with employer match.
• Stock options, paid time off, and bonus eligibility.
• Opportunity to influence healthcare delivery and patient outcomes.

Hiring process

• Completed application followed by a thorough interview process.
• Interviews may include one-to-one or group sessions by phone, video conference, or in person.