Client Success Manager (Healthcare)

TL;DR

Client Success Manager (Healthcare): Managing high-potential accounts to ensure optimal client experience and growth with an accent on relationship deepening and seamless onboarding. Focus on identifying upsell opportunities, solving complex cross-functional problems, and optimizing client workflows.

Location: Remote (Must be located in Pacific Time zone)

Salary: $90,000 - $120,000 USD

Company

hirify.global delivers personalized health insights through industry-leading exome and genome testing to enable precision medicine as the standard of care.

What you will do

• Build and maintain lasting relationships with key accounts to deepen client engagement.
• Identify growth opportunities within existing customers through upselling and cross-selling.
• Facilitate seamless onboarding and train new accounts on hirify.global workflows and practices.
• Proactively identify and resolve potential issues or areas of client dissatisfaction.
• Collaborate with Sales, Client Services, and Medical Affairs to ensure client needs are met efficiently.

Requirements

• 5+ years of experience in customer-facing roles such as client success, account management, or sales.
• Must be located in the Pacific Time zone.
• Proven track record of solving complex, cross-functional customer-facing problems.
• Strong relationship management and active listening skills.
• Knowledge of Salesforce and relevant CRM tools.
• Bachelor's degree preferred.

Nice to have

• Experience working within the healthcare industry.

Culture & Benefits

• Comprehensive Health, Dental, Vision, and Life insurance.
• 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Paid Time Off (PTO).
• Generous parental support, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K for fertility, adoption, or surrogacy.
• Employee discounts and voluntary benefits.