Principal Presales Engineer (Communications)

Location: Remote within the United States; not eligible for hiring in Connecticut, New Jersey, New York, Washington, Pennsylvania, or the surrounding areas of San Francisco, Oakland, and San Jose. Approximately 25% travel is expected.

Salary: $138,872–$192,880 per year, depending on location. Commission and equity may also be available.

Company

Twilio provides cloud communications products and APIs that help businesses create personalized customer experiences.

What you will do

• Partner with Account Executives on qualification, demonstrations, proofs-of-concept, RFPs, technical documentation, presentations, and enablement.
• Lead technical discovery and recommend best-practice Twilio API and communications solutions.
• Design, demonstrate, and present solutions that address customer business and technical challenges.
• Build trusted relationships with technical and nontechnical stakeholders, including executives and software engineers.
• Support medium-to-large opportunities, contribute to architectural decisions, and coordinate with Product and other Twilio teams.
• Share knowledge, create reusable demonstration materials, and mentor less experienced Solutions Engineers.

Requirements

• 8+ years of pre-sales experience selling complex technical products, or 10+ years supporting technical products with customer-facing delivery or consulting experience.
• Excellent communication, presentation, storytelling, and audience-engagement skills.
• Ability to understand customer communications needs and guide stakeholders toward technical solutions.
• Previous software development experience or working knowledge of relevant technical areas.
• Experience with sales methodologies and a bachelor’s or master’s degree in a technical discipline, or equivalent practical experience.
• Must be based in the United States and available for approximately 25% travel.

Nice to have

• Experience in telecom, SIP, contact centers, or security.
• Familiarity with AWS, Google Cloud, Microsoft Azure, and cloud application architecture.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, and paid personal time off.
• Paid parental and wellness leave, with offerings varying by location.
• Opportunities for knowledge sharing, volunteering, and community impact.
• Twilio uses a formal interview process and does not request payment or financial information from applicants.

Hiring process

• Applications are intended to be accepted until September 30, 2026, subject to business needs.
• Hiring decisions are made through a formal interview process involving real Twilio employees.