AV Operations Specialist (AI)

TL;DR

AV Operations Specialist (AI): Owning and operating office AV rooms, event spaces, and production systems in San Francisco or New York with an accent on room health, technical support, live event production, and vendor coordination. Focus on diagnosing signal-chain failures, driving recurring issues to root cause, and creating reliable standards for hybrid events and distributed AV operations.

Location: Based in the San Francisco or New York office; in-office 5 days per week. Occasional evening and early-morning event coverage is expected, with 2–4 weeks of annual travel possible.

Annual salary: $230,000–$285,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems focused on safety and broad societal benefit.

What you will do

• Own the health, readiness, documentation, inventory, and preventative maintenance of office AV rooms and event spaces.
• Triage AV support requests, isolate faults in signal chains, resolve incidents, and escalate recurring issues to AV Engineering.
• Provide technical coverage for executive presentations, team meetings, all-hands, hybrid events, and company-wide broadcasts.
• Operate audio consoles, video switchers, cameras, playback systems, and streaming encoders while planning rehearsals and failover coverage.
• Direct AV integrators, contractors, and event labor, ensuring delivery against scope, SLAs, and quality standards.
• Partner with Workplace, Events, IT, and AV Engineering to improve standards, runbooks, room designs, and operational readiness.

Requirements

• 5+ years of hands-on experience in AV operations, workplace technology, or technical event support.
• Experience owning a standing estate of rooms and stakeholders with ongoing accountability for performance.
• Working fluency across room systems, event audio, video, cameras, and streaming, with the ability to diagnose technical problems.
• Ability to prioritize independently across maintenance, support, and live events, including work as the sole AV specialist in a building.
• Strong documentation, troubleshooting, stakeholder communication, and end-to-end ownership skills.
• Bachelor’s degree or an equivalent combination of education, training, and experience.

Nice to have

• Experience with Q-SYS, Logitech CollabOS and Sync, Google Meet hardware, Zoom Rooms, or enterprise room administration.
• Experience with Blackmagic ATEM, Ross Carbonite, NewTek TriCaster, Yamaha DM7 or CL/QL consoles, Shure wireless systems, and PTZ cameras.
• Experience with ticketing systems such as Jira, AV on-call rotations, contractor coordination, or distributed room fleets.
• CTS certification or equivalent demonstrated capability.

Culture & Benefits

• Collaborative environment focused on advancing safe, trustworthy, and beneficial AI.
• Competitive compensation, benefits, and optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours, subject to the role’s required in-office schedule and event coverage.
• Visa sponsorship may be available, with immigration-lawyer support and individualized assessment.