Senior AJOC Support Engineer

Location: Onsite in Annapolis Junction, United States

Salary: $82,000–$90,000 annually

Company

hirify.global delivers IT services and technology solutions that support government agencies and improve public services.

What you will do

• Provide technical and management leadership for major AJOC IT field support services.
• Direct support activities, staffing, methods, and service request fulfillment.
• Oversee technical support for federal, contractor, and detail employees using TSA systems.
• Manage deskside support, mobility support, deployment services, operations and maintenance, asset inventory, and video conferencing and A/V maintenance.
• Coordinate mandatory and job-related training for support engineers.
• Evaluate service performance, document tickets, ensure high-quality resolutions, and recommend service improvements.

Requirements

• 6 years of IT support experience, or equivalent experience.
• High school education and 6–9 years of experience, or commensurate experience.
• US citizenship is required to attain and maintain a DHS/TSA clearance.
• Appropriate personnel clearance eligibility for access to classified systems.
• Expert-level IT field support and leadership skills, including complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced mobile device support, deskside support, deployment, and support performance management experience.

Culture & Benefits

• Collaborative environment focused on meaningful government IT work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus program, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera use and a valid photo ID are required.
• Enhanced biometric identity verification and background screening.
• Background screening includes criminal history, education, and employment verification.