IT Operations Specialist (AI Robotics)

Location: San Jose, California, United States; 5 days per week in-office

Company

hirify.global develops general-purpose humanoid robots for commercial and home use.

What you will do

• Document, track, and resolve employee IT requests through ticketing systems, chat, and email.
• Support employee onboarding and offboarding processes.
• Maintain equipment inventory, IT assets, and compliance standards.
• Support IT services including Okta, Google Workspace, Slack, Zoom, and security hardware.
• Provide AV and event support in conference rooms, meeting spaces, and phone booths.
• Maintain vendor and cross-functional relationships and handle printer-related requests.

Requirements

• At least 1 year of corporate IT support experience.
• Linux, Mac, and Windows troubleshooting skills, including Windows 10/11 hardware, Linux software, and Mac hardware and operating environments.
• Basic networking knowledge, including network configuration, VPN provisioning, and troubleshooting.
• Proficiency with video conferencing tools such as Google Meet and Zoom.
• Valid California driver's license.
• Strong customer service, problem-solving, communication, and teamwork abilities.

Nice to have

• Experience with Google Workspace, Slack, JIRA, Zoom, and ticketing support platforms.
• Advanced knowledge of macOS, iOS, Apple hardware, Windows 10/11, and Linux Ubuntu.
• Experience in a fast-paced, globally relevant enterprise environment.
• Process documentation and policy standardization experience.

Culture & Benefits

• On-site collaboration across multiple buildings at the San Jose headquarters.
• Close collaboration with the broader Information Technology team.
• Focus on knowledge sharing, professionalism, and positive stakeholder relationships.