Manager, Engineering Operations – Technical Support (AI)

Location: Renton, Washington, United States; hybrid schedule with 3 days onsite

Annual salary: $121,975–$189,625

Company

hirify.global is a large United States auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Lead, mentor, schedule, and develop a technical support team serving more than 35,000 associates across the United States.
• Drive self-service and automation initiatives to reduce manual work and improve reliability and scalability.
• Identify business use cases, design AI-driven solutions, and support adoption of AI technologies.
• Oversee daily operations, service delivery, SLAs, operational metrics, incident response, and continuous improvement.
• Manage IT asset inventory and enterprise AV operations, including vendor relationships and procurement.
• Coordinate project dependencies, milestones, estimates, and delivery with stakeholders and partner teams.

Requirements

• Bachelor’s degree in engineering, computer science, information technology, business, or comparable experience.
• At least 5 years of hands-on experience supporting and leading teams in a technical environment.
• Strong leadership, problem-solving, change management, documentation, reporting, and operational excellence skills.
• Ability to handle competing priorities, provide on-call support for high-severity incidents, and escalate issues proactively.
• Ability to liaise with vendors and partner teams to deliver projects.
• Proficient English and availability to work in the hybrid Renton, Washington arrangement.

Nice to have

• Experience supporting large distributed environments with more than 35,000 users.
• Experience with AI tools, automation tools, cloud platforms, and modern IT infrastructure.
• Knowledge of DHCP, DNS, TCP/IP, VLAN, SNMP, Active Directory, Windows Server, and backup solutions.
• Experience with video conferencing, AV support, and VoIP technologies.

Culture & Benefits

• Inclusive and collaborative culture focused on innovation, integrity, and shared success.
• Personalized development programs, mentorship, and certification assistance.
• Competitive pay, benefits, and workplace flexibility.
• hirify.global does not sponsor new applicants for employment authorization for this position.