IT Support Analyst

TL;DR

IT Support Analyst (Windows/IT Infrastructure): Providing first-line technical support for computers, software, hardware, networks, and peripherals with an accent on end-user service, issue resolution, and scalable IT processes. Focus on managing Jira support requests, maintaining IT inventory, supporting employee onboarding and offboarding, and building reliable documentation for a growing nuclear technology startup.

Location: 100% onsite at hirify.global’s headquarters in El Segundo, California, United States. Extended hours and weekends may be required. A remote workday allocation is offered as a benefit, but the role itself is onsite.

Salary: $30–$35 per hour, approximately $4,800–$5,600 per month, plus equity.

Company

hirify.global is a startup developing portable, factory-built nuclear microreactors for hospitals, data centers, remote sites, and military bases.

What you will do

• Provide first-line technical assistance for in-person and remote users, resolving computer, software, hardware, network, and peripheral issues.
• Manage Jira support requests and ensure timely issue resolution.
• Maintain IT inventory, including workstations and accessories.
• Support onboarding and offboarding for employees and contractors.
• Collaborate with IT colleagues on user-facing projects.
• Develop documentation and processes that improve employee experience as the company scales.

Requirements

• Bachelor’s degree from an accredited institution.
• At least 1 year of experience in help desk, IT associate, analyst, or a similar role.
• Basic experience troubleshooting Windows devices in consumer or enterprise environments.
• Strong verbal and written communication skills, with close attention to detail.
• Must work 100% onsite at the El Segundo headquarters.
• Must be willing to work extended hours and weekends when necessary.

Nice to have

• 2+ years of experience in help desk, IT associate, analyst, or a similar position.
• Experience with Office 365, Microsoft Entra ID, or Intune.
• Experience troubleshooting macOS and Linux.
• Curiosity and a strong desire to learn new technologies.

Culture & Benefits

• Substantial incentive stock plan for full-time employees.
• Comprehensive medical, vision, and dental coverage, with dependent coverage options.
• Eight weeks of paid parental leave for all parents, plus additional paid pregnancy leave for California employees.
• Flexible PTO, catered lunch, snacks, drinks, and sponsored One Medical memberships.
• Company events, team-bonding activities, and an in-person collaborative work environment.