IT Helpdesk Technician Intern (IT Support)

TL;DR

IT Helpdesk Technician Intern (IT Support): Providing Level 1 technical support and maintaining IT infrastructure for onsite employees and engineering teams with an accent on hardware deployment, software troubleshooting, and user onboarding. Focus on resolving day-to-day technical issues, improving IT documentation, and maintaining asset records.

Location: On-site in Scotts Valley, USA

Company

hirify.global is a startup building cutting-edge power electronics for the 21st-century grid to accelerate the electrification of everything.

What you will do

• Provide Level 1 help desk support via Jira, email, Teams, and in-person interactions.
• Troubleshoot Windows and macOS devices, Microsoft 365, printers, Wi-Fi, VPN, and conference room technology.
• Configure, deploy, and maintain laptops, desktops, NUCs, monitors, and other employee or lab equipment.
• Manage new-hire setup, account access, MFA, and onboarding/offboarding processes.
• Install approved software, image devices, and assist with Intune/Autopilot enrollment.
• Maintain accurate ticket, asset, inventory, and knowledge-base records.

Requirements

• Current enrollment in or recent completion of a program in IT, Computer Science, Information Systems, Cybersecurity, or Networking.
• Working knowledge of computer hardware, Windows, and Microsoft Office/Outlook troubleshooting.
• Basic understanding of networking concepts including IP addressing, DNS, DHCP, Wi-Fi, and VPN.
• Strong customer service, communication, organization, and time-management skills.
• Meticulous documentation capabilities and ability to follow security procedures.

Nice to have

• Experience using Jira and Atlassian ITSM solutions.
• Familiarity with macOS, Microsoft 365, Active Directory/Entra ID, or Intune.
• Exposure to PowerShell, Linux, GitHub, Docker, or UniFi networking.
• CompTIA A+, Network+, or related coursework.
• Experience supporting 100+ desktops.

Culture & Benefits

• Collaborative and enriching environment conducive to personal and technical growth.
• Dynamic workplace driven by first-principles engineering to solve difficult problems.
• Opportunity to work alongside and learn from seasoned industry veterans.