IT Support Technician

TL;DR

IT Support Technician (Windows): Provide hands-on IT infrastructure support, including desktop and peripheral device maintenance, IMAC installs/moves/adds/changes, and hardware/software troubleshooting for Windows-based workstations. Focus on fast, accurate issue diagnosis, reliable service delivery to end-users, and adapting to a dynamic schedule with local travel and after-hours availability.

Location: Flushing, 11371

Salary: $49,900–$60,300

Company

hirify.global provides IT support services for onsite locations.

What you will do

• Implement, maintain, and repair desktop devices, peripherals, telephone systems, network devices, and specialized equipment.
• Perform IMAC activities (installs, moves, adds, and changes) for workstations and related IT infrastructure.
• Diagnose and resolve hardware and software issues for Windows-based workstations and associated platforms.
• Communicate clearly with end-users to ensure technical needs are met with urgency and professionalism.
• Support a flexible schedule that may include local travel, weekend shifts, and after-hours coverage.

Requirements

• Experience: 2–5 years in relevant IT technical support.
• U.S. work authorization: U.S. Citizen or Green Card holder (no sponsorship).
• Strong knowledge of Windows workstation environments.
• Foundational understanding of network and server systems.
• Proficiency in MS Office and Outlook.
• Ability to pass an extensive background check and drug screen.

Nice to have

• CompTIA A+ certification.
• Experience supporting airline or transportation infrastructure.
• Ability to apply technical processes to complex business requirements.

Culture & Benefits

• Major medical, dental, vision, and 401k for temporary assignments lasting 13 weeks or longer, plus statutory sick pay where required.
• Reasonable accommodations available during the employment process.
• E-Verify participation in certain locations as required by law.
• Background checks and drug screening required due to supported site locations.

Hiring process

• Application review followed by background check and drug screen requirements based on supported locations.
• Interviews to assess technical support experience, communication skills, and ability to work a flexible on-call schedule.