Staff UX Researcher (Enterprise SaaS)

Location: Must be based in Houston, Texas, or Boston, Massachusetts; occasional travel of approximately 10–15% is required for research and team collaboration.

Salary: $143,690–$229,900 USD base salary, plus variable incentive pay, flexible work options, and benefits.

Company

hirify.global provides a commercial operations platform that unifies configure-price-quote, contract lifecycle management, rebate management, document automation, and communications for enterprise customers.

What you will do

• Help build and scale the UX Research Program, including research operations, participant recruitment, templates, repositories, tooling, metrics, and shared standards.
• Lead research across complex, cross-functional product areas from study planning through synthesis, analysis, reporting, and action planning.
• Design and conduct concept validation, user interviews, usability tests, prototype tests, surveys, and other mixed-methods studies.
• Translate research findings into clear narratives that shape product strategy and decisions across leadership, product management, design, and engineering.
• Partner with product designers, PMs, data analysts, customer success, and engineering to connect qualitative insights with engagement analytics and business outcomes.
• Mentor designers and PMs in applied research methods and identify high-impact research opportunities across the product portfolio.

Requirements

• 8+ years of UX research experience with a portfolio demonstrating complex enterprise or SaaS research.
• Deep knowledge of generative and evaluative research methods and sound judgment in selecting appropriate approaches.
• Strong synthesis, storytelling, communication, and stakeholder-influence skills.
• Experience designing and scaling research operations through recruitment, templates, training, repositories, and tooling.
• Experience working in cross-functional enterprise environments with multiple simultaneous workstreams.
• Proficiency with research platforms such as UserZoom, UserTesting, or Alchemer, plus complementary tools including MS Office, Tableau, Power BI, and Claude.

Nice to have

• Experience in enterprise SaaS software.
• Experience researching AI-powered features, agentic workflows, or conversational interfaces.
• Experience building or contributing to a first-time research program or practice.
• Comfort integrating quantitative behavioral data with qualitative findings.

Culture & Benefits

• Collaborative environment focused on individual and team development.
• Culture built around the hirify.global Way, emphasizing employee voice, strategic curiosity, craft, and influence without authority.
• Variable incentive pay and flexible work options.
• Medical and dental insurance and a broader benefits package.
• Equal opportunity workplace with support for reasonable interview accommodations.